Returns & Exchanges
At Seven Seeds, we pride ourselves on the quality of our artisanal products, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food items, we offer refunds or replacements within 14 days of delivery for qualifying issues.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photos of the packaging and the product condition to help us verify the damage or error for our quality control team.
Review Process
Our team will review your request within 48 hours to determine if a return shipment is necessary or if a direct refund is applicable.
Resolution
Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing